When my application for work experience at Trinity Event Solutions was accepted, I was unsure of what to expect and what I would be doing for the two weeks that I would be there. I had never experienced working in an office environment before and also away from home, I knew it would be hard and I was very anxious about this experience. However, since day one at Trinity, I felt it was a home from home, everyone was so lovely and helpful, I felt so welcomed and I began to wonder why I was ever nervous in the first place. From previous work experiences, it was all just watching people do their job and making teas, however at Trinity you are able to do the job after a few days of work shadowing, which is what I feel made this experience extremely rewarding and worthwhile.
On the first morning, I was introduced to Zoe - my mentor – and we set a number of key objectives that I wanted to focus on, and I wrote a list of my own objectives that I wanted to get out of this experience, so we could get to work straight away and target these key aims. I think that this was an important way of getting the most out of my time here. I was also shown around the office and briefed about the values of the company, what service they provide and many other rules and regulations such as breaks, work, and phone policy. The rest of my first day and then all of my second day consisted of work shadowing people in different departments of the office and understanding what their role is within the company.
During the first week of my time at Trinity I focused on accounts, as I have a keen interest in maths so I wished to explore on what being an Accountant entails. I particularly enjoyed this as I learnt many new skills and how maths is applied in real life situations. I was given a lot of responsibility within the department which was an amazing experience. I emailed hotels enquiring them to send over the Invoice of a recent event our clients held with them. This was very helpful as I knew how to deal with collecting, filing and sorting files. Also I called hotels to chase them to send over the invoices. This particularly was a very enjoyable experience, as I manage to get a real taster of the work this company does and also to get a personal experience of this really made me feel part of the company.
Another thing I really enjoyed was the Lunch & Learns, this is when venues’ representatives visit the office to talk to us about what they can offer to an event organiser and why we should put them forward to our clients. This was very interesting and you do learn a lot about different hotels and it helped be understand what makes a really good presentation and how you can really sell yourself.
When I arrived a new bonus structure had just been put in place, which was very interesting to see how to motivate a company to meet the end of year targets. Just shows how a small bag of malteasers goes a long way!
Using the training headset meant I was able to listen in on many telephone calls to clients and venues to see how the company go about their work. I enjoyed that a lot, especially calls to international hotels to learn how they work and also how language barriers can be present and resolved with a little patience. I very much enjoyed venue finding, as researching the venues was really interesting.
In my second week, I was set with a task of researching options and writing two reports for the annual company conference and also the Christmas Party. This involved creative thinking, to make a plan for the event that incorporated the preferred themes. I then had to present them to senior members of the team, which greatly built my confidence within a working environment. This was an outstanding experience as I was very much contributing to the company and I feel this will give me good preparation, knowledge and confidence for any future presentations.
Over my time at Trinity I have learned many skills that will be very helpful and useful in all areas of work, not just the event industry. For example, simple skills like answering the phone and knowing how to deal with clients and suppliers is important to all businesses. I have been using programmes, such as Excel and also learning the importance of punctuality and commitment to work.
Overall the top thing about working in Trinity Event Solutions is the people. Each and every single one of them is amazing, so very helpful, incredibly friendly and hardworking people. Each person is different but yet everybody works together in harmony to create a lovely atmosphere which makes it easy to settle in and feel very welcomed and comfortable in the office. I believe it is this remarkable group of people that makes Trinity what it is. They all enjoy working for this company and so it’s no doubt that the service they provide is of such high quality.
I am eternally grateful and feel very humbled to have been part of such an outstanding team and I would like to thank everybody at Trinity for letting me have this great experience which was wonderful.